Can i claim for train delays

If we introduce a temporary timetable due to, for example, poor weather our Delay Repay guarantee will be based on that temporary timetable. For engineering work, online journey planners are updated twelve weeks in advance, and you should make sure that you check your journey around that time. Delay Repay will apply to the engineering work timetable. When this happens, a cheque will automatically be sent out to you, and this should arrive within 4 weeks.

This compensation is in addition to the compensation all passengers are entitled to under the Delay Repay Scheme. Check our Frequently Asked Questions for more information. Download Enhanced Compensation Claim Form. Our Passenger Charter sets out what you should expect when you travel with us, how you can claim compensation if you are delayed and how you can contact us. If you still have questions about delay repay you can use the button below to view our Compensation FAQs.

View Compensation FAQs. Money back if your train is delayed by 15 minutes or more If you arrive 15 minutes or more late at your destination because of a delay or cancellation to a Southeastern service, you can claim Delay Repay compensation. Claims can be made up to 28 days after your journey. Apply Online. How do we calculate compensation? How do I claim delay repay? You have up to 28 days of your delay to make a claim. If not, please do so.

Top links Find your local Citizens Advice Volunteer with us Jobs in our network Press releases Our blogs Read what we're saying about a range of issues. England This advice applies to England: England home Advice can vary depending on where you live. Getting a refund for a cancelled or delayed train This advice applies to England Print. You can get a full refund if your train journey is cancelled.

You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer. Did this advice help? Yes No. Why wasn't this advice helpful? It isn't relevant to my situation.

It doesn't have enough detail. I can't work out what I should do next. I don't understand. You've reached the character limit. Some train companies offer their season ticket holders renewal discounts. It will get you money off your weekly, monthly or longer season ticket when you renew it. The discount depends on whether the performance targets for the train company you use have been met. These targets will vary according to the route you travel on, so check with your operator.

If performance misses the targets, monthly and longer season ticket holders will receive an automatic discount on their ticket when they renew it, regardless of whether they have been affected by delays or not.

There can be some restrictions to renewal discounts like renewing your new ticket within four weeks of the day your old ticket expires. Key Information. In Scotland renewal discounts aren't available because season tickets are regulated fares, and are set by Scottish Government. Other regulated fares include:. You can use the act if you've suffered a financial loss because the train company has failed to deliver its service with 'reasonable care and skill', for example:.

In legal speak this is called a 'consequential loss,' here are a few examples:. When you start your claim, there should be an option to state how you would like to receive compensation. You are not obligated to accept rail vouchers as compensation, so if you don't want rail vouchers, ask for money. You might find that you have to explicitly request a cash refund or your train company may choose to give you vouchers as default instead. The Rail Ombudsman is a free and independent service that investigates complaints about train companies.

All major train operators in the UK that have franchise agreements with the Department for Transport must abide by any ombudsman decision.